Frequently Asked Questions


Individual Counselling

Making the decision to see a Counsellor can be difficult. CFMA recognises this and wants to assure you that should you make this decision that you will find CFMA is all about providing a safe place for people to discover their true selves, as we are all unique with our own stories and concerns and these need to be respected. Therefore, counsellors at CFMA utilise a number of different approaches to counselling and will, in consultation with the client, use these different approaches to reach the desired outcome.

Couples Counselling

To work effectively it’s important that couples share openly during their sessions with a Counsellor. Because there are different relationship styles and therapeutic approaches, it is important that you feel comfortable in order to achieve the best possible outcome. If after commencing counselling you find you do not connect relationally with your counsellor, please do not hesitate to ask to see someone else.

Family Counselling

Family counselling may involve several members or the whole family. Sometimes it means involving Mum or Dad with a son or daughter coming together to resolve a school or family issue. At other times it may be about learning alternative approaches to parenting.

Telephone and Skype Counselling

Australia is a vast country and personal circumstances vary, so sometimes those in need of help just cannot travel either short or long distances for help. Under these circumstances CFMA can provide counselling by ‘phone or Skype using the same therapeutic approaches as in face-to-face sessions.

Appointments & Consultation Times

Appointments can be made and consultations normally take place during normal working hours. After-hours you are encouraged to leave a message on our answering machine and we will get back to you.


In the course of providing our services, personal and sensitive information is shared. We respect your privacy and are committed to protecting your information which will be held in a secure system and is only accessible to you and your Counsellor.

Payment, Fees and Rebates


CFMA is a not–for-profit charity and does not receive financial support from the Government and therefore needs to charge for client services. Standard consultation fees are between $95 [individual] and $105 [couples] for a one-hour session. Appointments that require longer will be charged on a pro-rata basis. Those who, for extenuating circumstances are unable to pay these fees are encouraged to discuss this with their Counsellor or receptionist and arrangements may be made to reduce the fees. Please note that the recommended fee by the Australian Psychological Society for a standard one-hour consultation with a Psychologist is $212 not including GST.

Payment Methods

Cash, cheque, EFTPOS and credit cards are accepted

Health Insurance

Counselling services may be able to be claimed through Health Insurance. Certain Health Funds provide for counselling under ‘extra cover’ when claiming as part of the ‘lifestyle’ category. Currently the national body representing professional Counsellors – the Psychotherapists and Counselling Federation of Australia [PACFA] is addressing the issues with the Health Funds. PACFA encourages people to ring their Health Fund and ask them to provide rebates for these important services.

Medicare Rebate

Clients with a referral from their Medical Practitioner may be able to claim Medicare rebates. Please contact the office for details prior to your appointment.